Due to the nature of our inventory and product categories, purchases from Veloura & Co. are generally considered final sale once an order has been processed.
Incorrect, damaged, or defective items
If you receive an incorrect product, an item damaged during delivery, or a product that arrives materially defective, contact customer support promptly. Include your order number and clear photographs of the product and packaging, along with any other documentation reasonably requested.
We will review eligible reports and provide an appropriate resolution. Any rights you have under applicable consumer protection laws remain unaffected.
Cancellations
Cancellation requests may only be accommodated before an order enters fulfillment and are not guaranteed.